Verizon remains evil.

Evil is too strong of a word. Incompetent is a more accurate word.

After spending two hours tonight trying to upgrade my phone, after talking to multiple Verizon customer service reps online and being told that I have a bad credit card and finally talking to someone over the phone, and being told that their ordering service is still down, I have just ordered a new phone from T Mobile.

Multiple friends rave about T Mobile's customer service. I found a plan that works a little differently, but will give me about the same number of minutes for the same price.
The entire checkout process with T Mobile- 4 minutes.
The process with Verizon- multiple attempts over 2 weeks, been insulted by a rep, been told I have a suspended credit card, probably spent 5-6 hours total with them trying to remain a paying customer.

Here's a hint to all companies. If you are changing your ordering system, FIRST inform ALL employees. SECOND, make it clear on the website. THIRD, don't allow customers to spend an hour figuring out which phone and which service works for them and then let them get to checkout and give them repeat error messages regarding their credit card. This isn't rocket science folks.