Verizon remains evil.

Evil is too strong of a word. Incompetent is a more accurate word.

After spending two hours tonight trying to upgrade my phone, after talking to multiple Verizon customer service reps online and being told that I have a bad credit card and finally talking to someone over the phone, and being told that their ordering service is still down, I have just ordered a new phone from T Mobile.

Multiple friends rave about T Mobile's customer service. I found a plan that works a little differently, but will give me about the same number of minutes for the same price.
The entire checkout process with T Mobile- 4 minutes.
The process with Verizon- multiple attempts over 2 weeks, been insulted by a rep, been told I have a suspended credit card, probably spent 5-6 hours total with them trying to remain a paying customer.

Here's a hint to all companies. If you are changing your ordering system, FIRST inform ALL employees. SECOND, make it clear on the website. THIRD, don't allow customers to spend an hour figuring out which phone and which service works for them and then let them get to checkout and give them repeat error messages regarding their credit card. This isn't rocket science folks.

Fixed my phone

I've temporarily fixed my phone. Thank god. Time for a new one now. Finally fixed it enough so I could call Verizon and find out what was going on. Turns out they are changing their computer system and can't do online upgrades for another week. Why they didn't put this as part of their error message I don't know. They keep telling me to go to a store, but the store is more expensive and they acknowledge that it will cost more. I hate technology so much sometimes. I just like to be able to do things seamlessly. I'd be one of those people who buys a phone and doesn't change it for 15 years if possible. Once I have a system down and it works, I don't see the reason for change. I wish they built cells to last longer. My is considered ancient as it is 3 or 4 years old now.

Way to go Verizon

Verizon pisses me off to no end. I've been with them for several years now because they genuinely have the best coverage where I live. But I don't care now. Their customer service person was just extremely rude to me; I'm not a difficult customer and I'm not one of those awful people who yell at, harass and expect to have my *ss kissed by customer service people. I expect a basic level of politeness.

I'm trying to figure out why I can't upgrade my phone online and if there is a work around. The customer service chat appears and I ask her about my problem. After a few back and forths, she tells me I have to contact Customer Cares. I ask her how I can do it online, she tells me how, then tells me that won't solve my problem. I then ask her why not (cause I really do want this thing solved and she just told me to contact them) and she ends the conversation. I'm sorry, that's as rude as hanging up on someone in the middle of a conversation.

I don't want to put up with this. I did some online research, looks like T mobile has the best comparable deals around here.

Cell Phones woes in the midst of a job hunt

Today I got my first call back for a possible position. Of course it happened during class when I couldn't answer and after class, my cell phone managed to break. It gave me the same error message once before and I managed to fix it, but now I think this is the end. This time it says the same error message and it won't stay on for more than 45 seconds.

I am years overdue for a new cell phone with Verizon, but now their website won't let me do it online. It is giving me a 1-800 # to call. My cell phone is my only phone, so that won't work. I sent them an e-mail to find out if that was the only option. If it is, I don't care, I'm switching services. Verizon has been hounding me to upgrade for a couple years because the service plan I have isn't one they offer anymore. If they get me to fundamentally change plans, they don't have to offer me as much money toward a new phone as this plan has. I hate it when companies make your life more difficult to get more money out of you.

The only way that they can get me to switch is by confusing me on the phone. I don't want to upgrade by phone. I need to see all my options laid out in front of me. Every time I've upgraded on the phone it has turned into a giant mess and I end up without a service that I want or with one that I don't. Why make it so difficult?? Two months ago I could upgrade online no problem. ARGH! And I need to do this fast so I can continue my job search.